Question and answer

1, Q: I insert the SIM card in the panel, but it doesn’t work?

A: please make sure the SIM card is in GSM network, not CDMA. Please make sure the PIN code is unlocked by cell phone, when you insert the SIM card, the GSM indicator flashes once in second, it’s searching the network, if it flashes in seconds, means the GSM  signal is received. If the GSM signal is abnormal, please try to change a new SIM card, or change a place.

2, Q: RF frequency & GSM frequency

    A: AG-security are some of wireless with radio frequency 315MHz or 433MHz. GSM alarm systems are applicable for universal, with GSM frequency 850/900/1800/1900MHz.

3, Q: Can the alarms work with wireless or wired accessories from other manufacturer?

     A: Wired accessory can work with our alarm panel if it has wired input interface. While wireless accessories from other manufacturers is not compitable with our alarm panel since they are in different working mode.

4, Q: How can I receive an alert message and call?

     A: please store the notice phone numbers first. When there is an alert, the panel will send SMS and call to them by order with 3 rounds until the panel is disarmed.

More question please contact me, I will continue collecting the question from the customers.